FAQs

Help & FAQ – Korean Beauty Products in Switzerland & Europe

Welcome to our Beauty Korean Help Center .
Find here all the answers to frequently asked questions about our Korean cosmetic products , our services, delivery in Switzerland and Europe, as well as our quality commitments.

🧴 About our K-Beauty products

What types of products do you offer?

We offer a rigorous selection of authentic Korean treatments , recognized for their effectiveness and innovation.
Our catalog includes:

  • gentle facial cleansers,

  • moisturizing essences,

  • anti-aging and anti-acne serums,

  • moisturizers,

  • Korean sunscreens,

  • face masks,

  • Korean makeup trend.

We work exclusively with renowned K-beauty brands like Cosrx, Benton, Missha, Beauty of Joseon , and many more.

How is Korean skincare different?

Korean cosmetics are based on a holistic approach to beauty:

  • prevention of skin problems,

  • deep care,

  • respect for the skin microbiome.

The products favor light, moisturizing formulas rich in natural extracts .
The famous Korean layering routine allows you to adapt your skincare to each skin type: oily, dry, sensitive or combination.

📦 Orders & Deliveries

How to place an order?

  1. Browse our Korean skincare online store or use the search bar.

  2. Select your products and add them to your cart.

  3. Indicate your delivery information in Switzerland or Europe.

  4. Choose a secure payment method.

  5. Receive a confirmation email immediately after your purchase.

What are the delivery times?

  • Switzerland : Fast delivery within 24 to 72 hours via Swiss Post.

  • Europe : Delivery within 48 hours to 10 working days.

💡 Free delivery in Switzerland from CHF 69.– of purchase .

How do I track my order?

As soon as it is shipped, you will receive an email with a real-time tracking number .

🔁 Returns, exchanges & cancellations

Can I return a product?

For hygiene reasons, we do not accept returns of cosmetics, except in the case of defective products or preparation errors.
👉 Contact us within 7 days with supporting photo.

Can I cancel my order?

Yes, as long as your order has not been shipped.
Contact us quickly at contact@beauty-korean.com and include your order number.

💳 Payment & Security

What payment methods do you accept?

  • Visa, Mastercard, American Express cards

  • PayPal

  • Twint

  • Apple Pay & Google Pay

  • Shop Pay

Is my information secure?

Yes ✅ All transactions are protected by SSL encryption .
We comply with Swiss and European data protection standards (GDPR) .

🌿 Personalized advice & support

How do I choose the right products for my skin?

Each skin is unique.
Our team helps you build a personalized Korean skincare routine according to your needs:

  • acne,

  • drought,

  • pigment spots,

  • wrinkles & anti-aging prevention.

📩 Contact us at: conseil@beauty-korean.ch

What should I do if my skin reacts to a product?

Always perform a patch test before first use.
If irritation occurs, stop immediately and consult a healthcare professional.

🎁 Offers, gifts & loyalty

Do you offer any special offers?

Yes, regularly:

  • Free delivery from CHF 69.–,

  • Exclusive promotions via our K-beauty newsletter ,

  • Loyalty program coming soon.

📩 Contact & assistance

You can contact us via:
📧 Email: contact@beauty-korean.com
📝 Online contact form

⏱️ Guaranteed response within 24 hours (excluding weekends and public holidays).

🕊️ One last question?

If you can't find the answer in our FAQ, our passionate K-beauty and Korean skincare team will be happy to help you.